Remote desktop control is the widely used method of using technical support to remote workers, but many solutions depend upon data to flow through a third party vendor, further increasing security risk. To solve issues of security and compliance the provider of the appliance-based remote desktop control solution teamed up with Chuck Deaton, IT Security Manager for Humana, Inc.

    A study published by Tech Republic regarding extending business applications to off-site employees revealed that more than 95 percent of the users -- nearly 400 IT and business professionals -- rate the security concerns involved as critical, especially in light of the constraints imposed by regulations such as Sarbanes-Oxley, HIPAA, and Gramm-Leach-Bliley. Business professionals see mobility as a solution to improving decision-making agility, helping the sales cycle and quoting process, improving worker productivity and efficiency, and increasing employee satisfaction.

    The remote desktop control appliance is the solution to the difficulties of supporting a mobile workforce. Independently tested by Symantec, the Bomgar BoxTM, known as SupportDesk prior to the company's name change, arrives at your location as a secure device and then resides at your facility under your established security measures. The administrator has granular control of the privileges allowed each remote support rep, no data is routed through a third party, and no footprint is left on the remote computer after the support session ended. In addition to this tight security, Bomgar's remote desktop control appliance provides on-demand connectivity to any computer via any Internet connection and through any firewall in about 10 seconds without the need for pre-installation or configuration on the remote computer.

    We can find more details on the security concerns involved in supporting a remote or mobile workforce, and on Bomgar's appliance-based remote desktop control solution if we watch Bill Rose, Service & Support Professional Association Founder and Executive Director, Nathan McNeill, Co-Founder and Product Manager for Bomgar, and Chuck Deaton, IT Security Manager for Humana, Inc., in the webcast, Remote Support: How Secure Are You?, e-mail protected from spam bots, see more news, reviews and awards for Bomgar's remote desktop control appliance. Remote support is a superb means of decreasing support call times and increasing customer satisfaction - www.bomgar.com. However, due to the sensitive nature of remote control traffic, use of this technology can present challenges for information security. Learn how to safeguard your data.