3CLogic, provider of peer-to-peer (P2P) based IP telephony applications started a partnership with Parature, the global leader in on-demand customer support software. Parature will provide the tracking component for this technology to enable the power of a fully integrated, closed-loop contact center solution. 3CLogic will voice enable Parature's customer support solutions.

    Duke Chung, Parature CEO and President, stated: "Establishing this partnership with 3CLogic provides the ability to offer customers an integrated, voice enabled customer support solution with tracking capability. Each of us has an established vital service component for innovative customer support solutions that provide exceptional service; it was a logical progression for our companies to develop this mutually beneficial relationship."

    In addition, Raj Sharma, President and CEO of 3CLogic, stated: "Combining 3CLogic's peer-to-peer IP telephony solution with Parature's award winning support software will provide the perfect integration for a complete on-demand solution for our mutual clients. Customers will get the optimum solution for their contact centers and help desks through this partnership."

    Parature is a provider of complete on-demand Software-as-a-Service customer support products to businesses, educational institutions, associations and government agencies. The Parature suite of modules is seamlessly integrated into one solution offering organizations the possibility to effectively manage all of their support needs while reducing costs. This dynamic, online software brings the tools necessary to resolve issues quickly and reliably, exceeding customer expectations.

    3CLogic defines a comprehensive suite of innovative network independent and server-less peer-to-peer IP telephony software solutions for enterprises. The instant contact center product is ideal for businesses seeking a more flexible and economical solution, no expensive and highly specialized call center equipment is required. 3CLogic's P2P solution allows anyone to create an inbound and outbound customer support center with nothing more than PCs and internet connection. Anyone can create a multilingual 24/7 contact center operation with remote agents to support their e-commerce and helpdesk sites in a matter of minutes.

    Parature is the global leader of on-demand customer support and help desk software. The Parature suite of modules empowers associations, businesses, educational institutions, and government agencies with the ability to provide critical service information on a 24/7 basis while reducing the inbound support load through customer self-service. As a Software-as-a-Service (SaaS) provider, they deliver our solutions over the Internet using a secure, scalable application and system architecture, which allows their customers to eliminate expensive up-front hardware and software costs and to quickly deploy and adopt our on-demand software.

For more information visit www.3clogic.com and www.parature.com.