Gafachi Communications pent years developing custom network functionality. The diversity of vendors magnifies these challenges in ever-changing VoIP networks. Carriers often times lack the possibility to pinpoint customers' issues in a timely manner, due to inherent network design shortcomings. Gafachi employs real-time call tracing with protocol captures of all TDM-side signaling (SS7). The call tracing utility developed by them allows Gafachi's technicians to non-intrusively set up account-specific call traces, on the VoIP-side of the network, based on parameters such as IP, call source, and call target. In depth media tracing options can be choosen to allow for elaborated analysis of RTP, DTMF and T.38, and unlike most vendors' equipment, Gafachi has the capacity to capture and store traces on call-by-call basis rather than as a large cluster of data. Gafachi to offers a new level of customer support due to the ability to quickly and effectively track every call across multiple points in their network allows.

    A critical component of providing wholesale VoIP services it the ability to troubleshoot customer interoperability. Most of the times the important customer support is that which helps a customer track and grow their business. Usually, the only notification a customer gets from their carrier is a call detail record, which often brings limited data and is not easily accessible.

    Frank Conjerti, Network Systems Development Engineer at Gafachi, stated: "Gafachi aims to go beyond billing summaries with our custom suite of tools, which focus on tracking, reporting, and analysis of calls". TRAC enables Gafachi to offer their customers with real-time on-line CDRs, hourly utilization statistics, allowing for quick and fine-grain provisioning, and comprehensive call treatment statistics. These utilities allow Gafachi to provide their customers with the valuable data wholesale customers have been waiting for.

    With the emergence of VoIP, there are now carriers, such as Gafachi, offering a new level of service which not only saves you money but also time. While price is often the bottom line in wholesale communications, it should not be the only factor when deciding on a carrier. The company is a wholesale VoIP carrier offering termination and origination across their own IP-based network, reaching over 170 global destinations. Gafachi aims to offer a reliable, high-quality service at a competitive price, without the usual hassles associated with wholesale telecom.

More information is available here: www.gafachi.com