A new elegant Remote Support service which allows remote control of any PC without any software pre-installation on clients PC was released by Athivision Inc. The Internet has become a Global village where most businesses are growing from local to national to international and taking advantage of the Internet medium. Remote Support services were made to be useful among hardware & software vendors, application solution engineers, IT Technicians, helpdesk & support professionals and other experts in the IT field to use this service to obtain access to their clients PC with ease and fully encrypted security.

    IT support is just a click away to solve any complex technical problems with the help of Remote Support services. This solution helps in creating new financial opportunities to experts to remotely extend the services in tutoring, medical diagnostics, installation of new applications and services and fault diagnosis. Catalytic benefits of such a service include improvement in productivity, reduction in travel and cost.

    The new solution works fine behind Firewalls/NAT and Proxy servers which makes it suitable for help desk or support professionals to start sessions with end-users, decreasing exposure to common security risks such as port opening/forwarding to help maintain security policies.

    According to reports by the IDC, massive support market is valued at $144 billion a year. There are an estimated 1,114,274,426 Internet users in the world and growing, some of which own more than one computer, so there is a lot of scope for IT services. Because of the large financial market available for remote support services to take a bigger role, the future of remote services has established its intent to grow and take a larger portion of the support market business area.

Among the features we can find:

 - No Pre-Installation Required on Client's PC - Fast loading dynamic client module loads temporarily on remote PC (does not require any install rights)
 - Remote Session Recording & Screen Capture - All keyboard strokes, mouse movements and windows opened/close are captured alone with screenshots taken at an interval during the session
 - Remote Control any PC - All Windows PCs, including Windows Vista PCs with Real-time mouse, keyboard and 32bit full screen view of remote PC
 - Works 100% Safely behind Firewall/NAT. Support for HTTPS/SOCKS Proxy Servers.
 - Advanced Computer Diagnostics - Valuable statistics like Available disk space, Memory Load, drive/partition information, ports, networks, installed programs/DLLs, Registry, Running processes,  CPU and Virtual Memory info are all displayed on the web interface.
 - Web-based Chat - Technicians can talk with client's PC in real-time while diagnosing and remotely control their PCs
 - End-To-End Encryption Security - Highest level of security by utilizing industry standard 128 bit SSL and AES encryption methods during data transfers with on demand user authentication
 - Transfer Files/Folders with Synchronization with Support for Networked drives between remote and local PCs

For more information visit http://www.iremotepc.com/remotesupport