The release of Intelligent Service (IS) module v.4.1 has been announced recently by MWA Intelligence, Inc. (MWAi), a leader in remote asset management tools and mobile workforce automation systems and services. The recent version of this product offers highly advanced functions and fully integrated M2M (machine-to-machine) enterprise capabilities such as integrated meter reading, automated service call creation, automated service alerts and consumables monitoring, advanced reporting and Best Tech Select to significantly improve the performance of office equipment dealer customer support operations.

    Ramiro Trevino, Vice President of Engineering, MWA Intelligence, stated: "A refined platform and back-end flexibility is only the beginning of a long list of benefits inherent in Intelligent Service v.4.1. Revamped graphically-enhanced visual reports, exportable as PDF, HTML and XML files, provide improved organization, enhanced layout, and simpler access to business critical information. In addition, our client applications enable the same advanced features and allow automated service call creation and remote consumables monitoring on the mobile workforce applications such as Blackberry pocket PC, tablet PC, laptop and so on."

    The product is built upon a dramatically revamped architecture, which tries to increase the stability of clients' service operation, while simultaneously allowing MWAi engineering to expeditiously bring to market new functions, updates, enhancements and defect fixes. A standardized code base enables the flexibility dealers require to easily migrate from one ERP/CRM/CIS to another and allows MWAi to quickly and efficiently increase the library of supported industry-standard back-end systems.

    This solution also brings Best Tech Select as a component of the Dynamic Knowledge Base (DKB) module. This application is the first in a line of upcoming exclusive DKB offerings developed by industry-leading service operations consulting firm, BEI Services, Inc., and MWA Intelligence. Best Tech Select permits an office equipment dealer's service department to choose under-performing machines to be proactively monitored and automatically alert MWAi's Intelligent Service module of new service calls for the targeted machines. When a new service call opens, Best Tech Select suggests the best technician to be dispatched based on the technician's historical performance data for that make or model.

    Don Krysinski, Vice President of Customer Engagements, MWA Intelligence, stated: "Building upon the combined expertise of MWAi and BEI Services, v.4.1 truly creates a full M2M solution for the entire enterprise designed to streamline operations and heighten profitability. Our dealer clients now possess the sophisticated suite of tools and resources they need to more effectively monitor and manage their customers' devices."

For more information visit http://www.mwaintelligence.com.