The i-Sight Investigation Software can be implemented to Manage Investigations of Insurance Fraud and Streamlines Case Management, Improves Client Satisfaction and Increases Repeat Business. Advantage Surveillance found i-Sight Investigation Software from Customer Expressions. The software made by  Advantage Surveillance provides a centralized, workflow-driven solution for managing investigations. All users can access the web-based case management, i-Sight 24/7, enabling managers and investigators to collaborate in real time.

    Will Gregory, President, stated that when it comes to field surveillance, he believes strongly in investing in technology to drive better results. He said: "We are excited to have found i-Sight. With i-Sight, we are decentralized but manage all information and evidence in a centralized system. It maximizes our efficiency so we enter information one time and it's immediately accessible for anyone who needs it. We put our focus and our investment in investigators in the field, in giving them the appropriate equipment to make sure we get results at every opportunity," Gregory said. "We have surveillance vans made specifically for the insurance industry, so we have more opportunity to be in the right place at the right time and obtain the results and evidence clients need. That's our main focus"

He added: "Our insurance clients need information quickly, so we had to have a system to communicate with investigators in the field and with clients on a more efficient basis,"

    Recently, the company has tried many solutions for managing client data, evidence and reporting, including creating its own program in house. Most of those systems lacked the complete functionality to reduce duplicate manual data entry and report generation. As investigators brought information back from the field, managers spent up to an hour-and-a-half a day creating reports for clients.

    The new i-Sight helps investigators input case data in their laptops from their surveillance positions. They can store everything related to the case in one location - video, photos and accompanying documentation. The next time they connect to the Internet investigators can "Synch" their data to the main server, making that information readily available to others on a project.

    Working close with Customer Expressions, Advantage Surveillance crafted the system to its specific needs. The company also looks plans to track project costs. At the start, they will indicate the amount allocated for a specific project, and then manage expenses against those budgets. Additionally, the company will extend password-protected access to clients to review current evidence and even budgets for decision support - a step that Gregory anticipates will significantly add to client satisfaction.

You can find more information here: http://www.investigationsystem.com/CEx/CExInvWeb.nsf/Investigation-Software/Home