RemoteResQ is a service offered by Paspex that provides remote universal technical support and helpdesk services (personal assistance with computer problems and answers to computer-related questions) for all Windows-based computers. They declared April 18 "National Free Help Day," and offer unlimited free use of their RemoteResQ service at http://www.RemoteResQ.com.

    "We know that right now, a great many people are feeling pain and stress from their technical-support experiences or needs; many support options available are less than optimal; and many people don't even know what options they have," stated to Mark Jeweler, VP & CIO of Paspex.

    He added: "So we want to help ease the pain, to show you how pleasant it can be to deal with good technical support, and to fill a much-needed gap. Most people don't have any source for answers to their software questions -- like how to do something in Microsoft Word, or Adobe Illustrator. It's our way of giving something to the community, and spreading the word that there is a better way." They anticipate an overwhelming response, but Jeweler stated: "as long as you initiate your support request on that day, we'll honor the free support. We'll work our way through the queue, no matter how long it takes."  In addition, any contracts for long-term support purchased on that day are eligible for a one-time 25% discount.
And best of all, RemoteResQ is completely remote. They take control of our computer from theyr offices, just as if sitting in front of our keyboard, mouse, and monitor. There will be no self-proclaimed geek coming in and disrupting our office. We maintain our privacy, security, comfort, and peace of mind.

    There will be a restriction tough, free use of their service can be issued once per computer. The company is also publishing a newsletter, the ResQ Life-Line, to provide "tips, tricks, and helpful hints" about the software you use every day. We can subscribe to the newsletter in printed or electronic form at the RemoteResQ website. To get immediate help, go to the RemoteResQ website at http://www.RemoteResQ.com. There, you can also subscribe to or download the newsletter.

The customers should meet these requirements in order for a support representative to view a customer's desktop.

    * Recommend ability to make direct outgoing TCP connections, or availability of a SOCKS server or an HTTP proxy.
    * 28.8Kbps or greater connection, 56K recommended
    * Pentium-class PC running Windows 95, 98, 2000, ME, NT4.0, XP, or Vista