Edmunds.com Inc. is deploying the NetQoS Performance Center to improve network and application troubleshooting and monitor service levels to its Edmunds.com Web site customers, partners, and internal IT groups.

    The site Edmunds.com is the premier online resource for automotive information, is using the NetQoS Performance Center with underlying products NetQoS SuperAgent for end-to-end performance monitoring and NetQoS ReporterAnalyzer for Cisco IOS® NetFlow traffic monitoring and analysis. The NetQoS Performance Center combines this data – including application response times for multi-tiered applications and the composition of traffic on its links – into a centralized view of overall network and application performance that can be customized by IT role.

    Philip Potloff, Executive Director of Infrastructure Operations for Edmunds.com, stated: “The correlation of the SuperAgent and ReporterAnalyzer data in a consolidated dashboard via the NetQoS Performance Center allows us to more effectively monitor issues and quickly resolve them. SuperAgent was the only product we evaluated that met all of our requirements for monitoring the performance of Edmunds’ multi-tier Web applications. Combining NetFlow data through ReporterAnalyzer allows us to profile our traffic patterns and quickly identify anomalies and track longer-term trends. We are building custom dashboards for each of our IT groups, including network engineering, application operations, systems administration, and database administrators, to have their own views into the NetQoS Performance Center data."

    The new solution enables Edmunds.com to track the performance of individual servers and pinpoint the source of problems (server, network or application) between application tiers to provide an understanding of not only how the Edmunds.com Web site is operating, but also how it is performing from the point of view of a site visitor.

    The web site is also using SuperAgent to gauge the impact of changes, such as code releases or OS upgrades, on application performance. SuperAgent continually calculates and examines application response times for all TCP transactions, compares the response times against the baselines it calculates for normal application performance, alerts the responsable IT group when performance deteriorates, and automatically investigates the cause of problems as they occur.

Potloff added: “Before SuperAgent, we were not able to effectively gauge SLAs without a lot of scrubbing of data. The real-time visibility we have with SuperAgent was not possible using our old process.”

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