Version 2.0 of its Affinegy Management Portal software, a new internally developed subscribers has been announced by Affinegy, Inc.

To provide a view into the digital home previously unavailable to service provider support staff, the Management Portal works in conjunction with Affinegy's widely deployed InstaLAN home network management client. The product provides, through a comprehensive set of under-the-hood data gathering and telemetry, critical information to service providers, delivering tremendous value in three key areas:

The Affinegy Management Portal is automatically updated with a series of key metrics from the installation process when home networks are installed using the InstaLAN software. Whether performed by a technician or as part of a self-install kit, now operations managers can validate the completion and quality of the installation process. Real-time custom reporting allows insight into the efficiency of installation personnel and how well the process is working.

Support calls related to home network issues, in order to determine the nature of the problem, are particularly complex and typically involve support staff asking dozens of questions of the customer. Allowing the support agent to get on with the job of fixing the customer's problem, typically in less than half the time, the Affinegy Management Portal is a detailed dashboard that provides the answers to all of those questions automatically. The benefits for problem resolution are clear - reduced call times and happier customers.

The benefits go well beyond this basic functionality, while the secure download service built into the Affinegy Management Portal allows fast and easy downloading of client updates. The product's flexible query and reporting mechanism facilitates rapid correlation of recurring issues with root cause. Eliminating problems before they become support calls, messaging and fixes can be easily deployed to all customers that are likely to be affected by a particular issue, because the product keeps a detailed view of each subscriber's home network environment.

The Affinegy Management Portal is a web-browser accessible, secure, hosted solution that is easily integrated with existing support toolsets. Future versions of the product are already in development and will add functionality in the areas of remote diagnostics, control and resolution.