Bomgar Webcast Helps Companies Choose the Right Remote Desktop Control Solution

    As the remote desktop control will probably be very important in the future of the technical support industry, Bomgar Webcast provides remote support solution requirements, that can help one identify the key points and criteria they need in order to evaluate remote desktop control solutions and then choose the right one. One of the benefits of remote desktop control is global support. Thus, problems can be diagnosed and fixed by support representatives without having to count on the information provided by customers who have no skill and understanding when it comes to computers. It might be the best solution for clients and employees, since travel and time expenses are reduced, while incident resolution time si decreased. Thus, more traffic can be handled by the support representatives, allowing for more important issues to be handled by the trained and experienced IT personnel. However, it is difficult for companies to choose the right solution, and that's where Bomgar webcast steps in.

    All the main issues have been analyzed by the webcast, including architecture and general requirements, platform support, integration, customization, security, compliance and reporting, total cost of ownership and other cost considerations, productivity features, ease of use and customization options. The webcast is delivered by Nathan McNeill, VP of Product Management for BomgarTM (formerly NetworkStreaming, Inc.).

    Rather than a competitive advantage, remote desktop support will become more of a business necessity. Companies using this technology will have increased productivity and efficiency, forcing thus their competitors to adopt this solution as well. It's easier to keep pace than to catch up to competitors later.

In order to allow remote desktop control solutions to be evaluated, ITs and support desk managers  can access a template spreadsheet included in the webcast in order to prepare RFPs and RFIs.

McNeill stated: "Remote desktop support will gradually become more and more of a business necessity vs. a competitive advantage. Those companies who do not adopt it until later will have to adopt it because their competitors will become more and more productive and efficient through the use of this technology. It's easier to keep pace than to catch up to competitors later."

In order to make the right decision in choosing a solution, companies can watch Remote Support in 2007: Solution Requirements.