Approva Corporation has been named earlier this month the winner of the 2008 SSPA STAR Award for Best Emerging Company Support by the largest and most influential association for technology service and support professionals, the Service & Support Professionals Association (SSPA).

Technical support within emerging businesses (defined as companies with under $500M in total annual revenue) for which exemplary customer support is important for company growth and is typically provided with constrained resources is recognized by this award. Approva demonstrated how their technical support helps drive new business and effectively maintains their customers’ satisfaction and loyalty. On May 6, Approva was honored during a luncheon awards ceremony at the SSPA Best Practices Conference in Santa Clara, California.

Executive Director, SSPA, Stephen Smith, declared: "SSPA standards are the benchmark for IT Service and Support professionals worldwide". "The competition especially in the Emerging Company Support category was fierce this year and Approva’s Global Customer Support organization demonstrated a 90% satisfaction rate which is way above the industry standard. It is quite impressive for a young venture like Approva to have established industry best practices in superior technical support and service offerings that align their support efforts with some of the big brand names in the IT industry."

This is the second year in a row that Approva Global Customer Support has been recognized by SSPA for excellence in technical support and customer satisfaction ratings. Including a formalized curriculum to address the learning needs of customers and audit partners and help them achieve the status of Approva Certified Professionals (ACP), a monthly training program to provide ongoing customer education and Approva University, "Get SMaRT," the company’s global support team has introduced several key initiatives. Representing Big Four audit firms and Global 2000 companies and the demand for Approva University’s standardized BizRights® education program has grown exponentially, there are currently over 1,000 Approva Certified Professionals worldwide.