Account Reset Console 4.50 Offers The Ability to Securely Unlock Accounts Without Involving IT Staff or the Help Desk

    The latest version of Account Reset Console™ 4.50 offers users with the function to safely unlock their own accounts without involving IT staff or the Help Desk. This new version of Account Reset Console is the first password reset solution that can interface with the Microsoft Windows Vista Credential Providers, permitting it to support both Windows Vista and the latest beta versions of Windows Server 2008.

    Chris Stoneff, Product Manager at Lieberman Software, said: "Previously, someone locked out of a system had to go to another machine or call the Help Desk to unlock the account. Now that Account Reset Console lets users unlock their own accounts, there's less of a burden on IT to perform this task. By freeing up administrators to engage in more strategic initiatives and by reducing the downtime of users who cannot access their systems, Account Reset Console helps reduce the TCO of the Windows infrastructure."

    People who now find themselves locked out of their systems can access the Windows logon page (CTRL+ALT+DEL) and click the integrated "Reset Password/Unlock" link. Users then respond to a set of previously established verification questions to prove their identities and unlock their accounts. Delegated users can also reset their own passwords via a secure web site accessible from any system.

    45% of the calls to the Help Desk are password reset requests, according to a study done by Microsoft. By permitting delegated users to reset their own passwords or unlock their own accounts, Account Reset Console helps maintain high productivity levels. End-users do not lose access to critical systems for extended periods of time, and organizations can reduce dependency on 7/24 Help Desk requirements. Account Reset Console raises enterprise security by offering a strict and safe password reset regimen. Users are enrolled in the solution by answering administrator-defined identity verification questions, or by having the answers pre-populated from existing Active Directory or Human Resources databases. A report can be created to determine which users have not yet enrolled, allowing IT to ensure full participation in the program.

    Darren Erutti, LAN Administrator at MiTek Inc., stated: "Account Reset Console makes it considerably easier for us to manage the servers and workstations in our enterprise. We never have to worry about passwords. Whenever we're locked out of a machine we can rely on this product to quickly provide a password that will grant us access. And the amount of free support and training that I've received from Lieberman Software, along with the frequent product updates, is definitely above and beyond my expectations."

For more information visit http://www.liebsoft.com/.