A single-source provider of technology, communications and business management solutions for small and medium-sized businesses (SMB) across North America, The Utility Company, announced today the release of its long-anticipated 1-866-My-Utility Per Minute Live Helpdesk Service. The new service looks to eradicate the traditional break/fix onsite technology service model still utilized by the majority of SMBs today and mark "The End of the Break/fix IT Guy".1-866-My-Utility Per Minute forms the entry level service into The Utility Company's Connected Office Technology-as-a-Service Program, the only single-source solution addressing ALL things technology for SMBs focused on the five main areas of technology for business: IT (security, desktop, network, and storage), Web/Internet, business applications, copier/printer and telecommunications.
Mark Scott, president and founder of The Utility Company stated: "We believe our 1-866-My-Utility Per Minute Live Helpdesk service marks a significant shift in managed IT service delivery and addresses THE area of frustration and inefficiency for the majority of businesses". "The fact is most computer support issues can be triaged and solved remotely, therefore this service saves businesses 50-80% off their current break/fix service contract along with alleviating wait times and disruptions to operations. These savings can then be re-invested into more business-critical or strategic initiatives."
The three types of SMB technology customers are now adressed by the Utility Company, including:
* Tactical - "Do more with less", reactive customers with 1-866-My-Utility Per Minute
* Reliant - Technology critical to business, proactive customers with Connected Office (CO)
* Strategic - Technology as profit-driver customers with CO Business, CO Web, CO VoIPThe following key features are included by the 1-866-My-Utility Per Minute service:
* 8am-8pm ET access to live helpdesk service and support
* Over 90% remote remediation
* No minimum charges or travel
* Dramatically reduced waiting times and time to resolution
* Universal ID code for corporate use
* Great supplementary support for internal IT departments
* 50-80% savings over typical break/fix support contracts
* Easy sign-up and service activation through www.theutilitycompany.com/perminute
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